Please note we are unable to ship goods direct for home delivery, we do however offer Click and Collect from our physical Bicycle Superstore locations.
Free Click & Collect from Store
You can order products on our website and collect them from your local Bicycle Superstore location. Place your order online and select Click and Collect as your shipping method.
Smaller items that are in-stock will be ready for collection within 4 business hours from the time of placing your order. Products that need to come from our warehouse or bikes that need to be built may take up to 7 business days to be ready for collection.
We’ll send you an sms or call you when your order’s ready to collect.
To collect your order you must bring your order confirmation email, valid photo ID (driver’s license or passport) and your credit card used for the transaction to the store.
ou can check our current stock by viewing the Stock Position box below the Add to Basket button on the specific product page.
Terms & Conditions
Please note, during sale and peak periods, collection may be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing in peak times. If there is a longer than expected wait, please contact webstore@bicyclesuperstore.co.nz and one of our customer service team members will assist with your enquiry.
Whilst we make every effort to keep sufficient stock of items listed on our site, occasionally some products may not be available at time of processing. If we are out of stock on an item you have ordered, we will notify you via phone or e-mail.
Returns
At Bicycle Superstore, we offer a flexible returns policy and are happy to accept items back for a refund or exchange if items purchased don’t fit or the items are damaged/faulty upon receipt.
- Goods cannot be returned or exchanged if the customer has simply changed their mind.
- Refunds and exchanges are permitted where the goods purchased do not perform as advertised.
- Refunds & Exchanges will only be offered onfull priced items only.
- Sale or discontinued items cannot be exchanged or refunded.
Please see ourReturns & Exchanges pagefor full details.
Faulty Items
For all faulty items purchased via www.bicyclesuperstore.co.nz please email us at webstore@bicyclesuperstore.co.nz to organise warranty on your item.
New Zealand Consumer Guarantees Act 1993 The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund. New Zealand Fair Trading Act 1986 The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986. For further information contact Bicycle Superstore Takapuna at: takapuna@bicyclesuperstore.co.nz or on 09 485 3834.
Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!
1. Add your items to your basket
Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.
2. Checkout using Click & Collect
Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to find your closest store.
3. Choose the store of your choice and collect your items
Choose a store of your liking, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.
When can I collect my order?
For items in stock at the chosen collection store, we will normally have your item ready to collect within 1-2 working days.
For items which are at the warehouse your order will be ready to collect in the time indicated on the website; or if at another store approximately 3 working days – please call in advance if you are making a long journey, just in case!
How will I know when my order is ready?
For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.
What do I need to collect my order?
Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address.
We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.
Can Someone Else Collect My Order?
Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection.
How do I cancel/change my order?
If you wish to cancel your order or make any changes please contact the store directly, contact information can be foundhere. Please note, full refunds will be made via the original transaction made with our online team.
How do I return my order?
Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.